FAQ's
Do you ship internationally?
Yes, We ship to most countries using a consolidated international service. We do not collect customs duties or import taxes at the time of purchase. Please check all applicable customs laws to know your country's current tax rates.
What is your order processing time?
Every product is made to order, guaranteeing a unique item crafted specifically for you. At Nomanto, we are committed to ensuring that your order is processed quickly and efficiently. All orders are processed within 2 business days.
What is your Shipping time?
- USA Orders: Shipping time is between 2-5 business days.
- International Orders: Shipping time is between 10-30 business days.
Please note that these shipping times are estimates and can vary due to factors beyond our control, such as customs processing times and postal delays.
What is your return and refund policy?
If you receive a damaged product or there is a manufacturing error, we offer a free reprint or refund. To be eligible, you must contact us within 20 days of product delivery. Please follow these steps:
- Submit an Issue: Text us using the chat button on our website or email us at info.nomanto@gmail.com
- Provide Proof: Attach a clear photo showing the issue. If multiple items with the same design are affected, include an additional photo (or video) showing all affected items in one frame.
For more details please see our return and refund policy
Can I return or get a refund if I order the wrong size or color?
At Nomanto, we strive to provide high-quality printed products. Each product is made to order, ensuring a unique item crafted just for you. Because of this personalized service, returns and exchanges are not supported if you order the wrong size, color, or simply change your mind.
Make sure to refer to our size chart to select the proper size for the style you are ordering. When browsing any product, you will find a size chart button or text link near the size selection.
What payment methods do you accept?
We accept PayPal and most major credit and debit cards.
I made a mistake in my order, What should I do now?
You can make changes to your order within 24 hours of purchase. If you need to request changes, please contact us here.
I only received part of my order?
Some products on the site will ship from different locations even though you've purchased them in the same order. If you end up in this situation, please refer to the tracking numbers that are sent to you via email.
I haven't received my order yet. What's the process now?
If it has been over 15 days since your order date and you haven't received your shipment, please get in touch with us.